SHIPPING, RETURNS & SALES
Shipping Rates & Times
We make every effort to dispatch online orders within 24hrs. Orders placed on weekends and public holidays are processed the following business day.
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what your additional costs will be prior to buying.
Delivery Times
Please note delivery times are based on orders placed Monday- Fridays.| Location | Samples | Parcel |
|---|---|---|
| Australia Metro | 3-7 business days | 5-7 business days |
| Australia Regional | 3-7 business days | 5-7 business days |
| International | 10-25 business days | 10-25 business days |
COVID-19 Update - With the ongoing situation around the COVID-19 outbreak, there may be some delay attached to your delivery. This is unfortunately something out of our control, but we can assure you that our delivery drivers are working as hard as humanly possible to get your order to you in the quickest possible time-frame.
Note - delivery times are approximates and may be subject to change. Delivery times are based on orders placed between Monday and Fridays. For more information regarding shipping please contact our friendly customer service team on info@shutzy.com between 8am - 4pm Monday - Friday AEST.
TRACKING Tracking will be provided to you (if purchased) via email once the order has been dispatched.
Shipping Rates
| Location | Parcel - tracked |
|---|---|
| Australia Metro | $12.95 Australia Post E-Parcel |
| Australia Regional | $12.95 Australia Post E-Parcel |
| International | $19.00 DHL Ecommerce |
This website services Australian & international countries.
INTERNATIONAL ORDERS & CUSTOMS FEES
While all care is taken on Shutzy's part to ensure that we can get your package to you without any problems, some countries may incur a customs fee upon delivery of purchased products. This is entirely in the hands of the customs officials in your country, so please consider looking into this prior to ordering.RETURNS
Here at Shutzy, we take pride in the products we ship out to our customers. We kindly ask that you choose your products carefully, as we do not give refunds in the event that you change your mind or select an incorrect product.In addition, we cannot offer any refunds in the case of an allergic reaction to a Shutzy product. If you have any concerns about a formula or ingredient listed that you feel may cause irritation to your skin, we strongly recommend buying a sample size first and patch testing on your skin and/or checking with your health care professional. We are not liable for any allergic reaction or skin irritation.
Only products purchased online from www.shutzy.com will be accepted for return - if in acceptable condition. If you have purchased product from one of our stockists, retailers or an alternate online store, please contact them directly as they will have their own returns policy.
Kindly note at this time, Shutzy will not be accepting any returns or exchanges into our facility due to the Covid-19 outbreak. We are working extremely hard to ensure our facility and products are safe, as well as keeping our staff healthy. We apologise for any inconvenience this may cause.